Delivering value to our customers in the most effective and efficient way possible is fundamental to us. The continual support, trust, and loyalty granted by our customers are what made us successful over the years. The only way for us to secure the confidence with our customers is by offering the very best products at the very best prices, which in turn helps to improve their appeal to both staff and visitors.
Our accumulated knowledge and experience in laundering over the past one hundred years have positioned us as a leader in our field when it comes to delivering unsurpassed value to our customers across several industries.
To best serve our customers, we capitalize on our competence and knowledge which we have gained from being in business for over 100 years, as well as working with our customers to improve and upgrade our services.
Our continued growth is testimony to the fact that for more than one hundred years Guarantees services and staff have been trusted by our customers and suppliers.
This trust is built on issues such as quality, knowledge and dependability but equally it rests on the honesty and integrity with which our staff conduct Guarantee business. This is part of who we are as a company, and is reflected in our values: empowerment, high ethics, openness and teamwork.
Our business ethics are summarised with two key points:
We have systems and audit procedures in place which allow us to systematically verify that these requirements are being followed, and when problems do arise, that they are dealt with appropriately.
Understanding and acting on our impact
Everything we do has an impact on the environment – from the materials used by our suppliers along with the amount and type of energy used to make our products, to the way we transport them to our customers; and the way our products are disposed of at the end of their useful life.
The unique strength of the company is the ability to combine our years of knowledge and experience with understanding and appreciation of customer needs; where our employees work together to serve our customers.
Guarantee has a high staff retention rate and it is not unusual to meet employees that have been with the company for decades. Many view the company as part of their family where their grandparents, parents, siblings or spouse are working or have worked for the company.
One of the reasons this is so, may be the fact we offer personal learning and development opportunities to our employees. Numerous members have started work with Guarantee from school and have progressed through the company to become a valued member of an empowered team.
We have used Guarantee Laundry for the provision of our workwear services since 2007. We are very happy with the comprehensive one stop service. The staff are friendly and have a can do attitude
Guarantee have been supplying the workwear for our 60+ employees since 2000. We consider them very much part of our team. As well as providing us with an efficient Garment Hire service, they run a regular on site surgery for us. Our employees can discuss their individual requirements or issues, directly with our Guarantee account manager.